0. To withdraw from the purchase contract within 14 days, the buyer can use the sample form, which is available for download in word format HERE in PDF format for download HERE..

1. Liability for defects in the goods (warranty, conflict with the purchase contract)

The buyer is obliged to inspect the goods without undue delay after receipt and to immediately inform the seller of any defects found. Furthermore, before the first use, the buyer is obliged to study the warranty conditions, including the Czech instructions for use of the product and then strictly follow this information, otherwise there is a risk that its incorrect use will damage the thing and will not be able to claim the defect for the defect. The warranty period begins when the buyer takes over the goods.

If the buyer is not a consumer, he is obliged to inspect the goods immediately upon receipt. If damage is found, a record of the damage is made and the seller is obliged to provide a reasonable discount on delivery or deliver another perfect product. Subsequent claims for mechanical damage to the product can no longer be accepted. The consumer should also take these steps in his own interest, thus avoiding later problems arising from liability for defects that have arisen as a result of transport (mechanical damage), which will be based on the fact that any complaint has been accepted without reservation.
1.1 Warranty rights

When selling consumer goods, the statutory warranty period is 24 months. The warranty does not cover normal wear and tear of the shoe (or its parts) caused by use. Therefore, a shorter product life cannot be considered a defect and cannot be claimed. At the request of the consumer, the seller is obliged to provide a guarantee in writing (warranty card). The warranty period for all persons using the product for the purpose of doing business with this product is not stipulated by the Civil Code and is determined by the shoe manufacturer.
When claiming the warranty, the consumer has:

    in the case of a remediable defect, the right to free, proper and timely removal of the defect, the right to replace defective goods or defective parts, unless this is disproportionate due to the nature of the defect, and if such a procedure is not possible, the right to a reasonable discount prices or withdraw from the purchase agreement
    in the case of an irreparable defect preventing the proper use of the goods, the right to exchange defective goods or to withdraw from the purchase contract
    in the case of remediable defects occurring in large numbers or repeatedly and preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract
    in the case of other irreparable defects and if it does not require the exchange of the item, the right to a reasonable discount from the purchase price or to withdraw from the purchase contract

2. Conflict with the purchase contract

If the defect manifests itself in the first 6 months after taking over the performance, it is considered to be a defect that already existed at the time of taking over the thing, unless it is proven otherwise or it does not contradict the nature of the thing. In the event that the item is not in accordance with the purchase contract upon receipt by the buyer (so-called conflict with the purchase contract), the buyer has the right to sell the item free of charge and without undue delay to the condition corresponding to the purchase contract, either by exchanging or repairing a thing; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase contract before taking over the thing or caused the conflict with the purchase contract himself. A discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the thing, is considered to be a conflict already existing at the time of taking over, unless it contradicts the nature of the thing or unless proven otherwise. In the event of a conflict between the goods and the contract, the consumer is entitled to a so-called remedy, namely: free return of consumer goods to the condition corresponding to the contract, through repair, reasonable reduction of purchase price, replacement delivery of goods by withdrawal from the contract.

3. Appendices

The consumer may request a free repair or free replacement of the consumer goods from the seller. If the consumer's choice cannot be met, he may request a reasonable discount or withdraw from the contract.

Complaints (claim for liability for defects) will be settled without undue delay, no later than 30 calendar days from the date of claim, unless the seller agrees otherwise with the buyer. After this period, the consumer has the same rights as if it were a defect that cannot be remedied. Defective situation liability rights apply to the seller from whom the item was purchased. If you have a question about your complaint, please contact our email: This email address is being protected from spambots. You need JavaScript enabled to view it. or GSM: +420 603 359 454.